By connecting equipment using M2M technology, enterprises have the opportunity to take full ownership of the product support lifecycle. For example, knowing when a customer’s equipment is nearing end of life or needs to be serviced allows sales personnel to be preemptive and, ultimately, allows an organization to improve its value to its customers and creates revenue generating opportunities.
Long-term service contracts and warranty management are two areas in which new revenue can be generated once an M2M solution is in place. By accessing and analyzing data from deployed assets, technicians can more easily determine when equipment needs replacement over repair. Plus, providing a deal network with the opportunity for additional revenue streams allows for greater dealer loyalty and the ability to sell service contracts to end customers.